Please be sure to read our FAQs before contacting Clockwork Espresso directly with your question. If you can not find an answer to your question below, contact  info@clockworkespresso.com and we will be sure to help you as quickly as possible.


Product FAQs

How do I set up my PUSH tamper?

Check out our PUSH Setup page here.

What is the minimum height setting for the PUSH tamper from the base to the handle?

The minimum height setting is approximately 4mm, but as most shower screens are deeper than this, the lowest setting our customers are likely to use is approximately 5mm.

What is the numbered scale on the base for?

The scale on the side of the base reads in millimetres (3-15mm). Each full revolution changes the tamping depth by 1.0mm.

What is the numbered scale on the underneath of the handle for?

The scale markings on the underneath of the handle represent 0.1mm increments, between each 'whole' millimetre marking on the base. When the scale on the base is in line with the grub screw (and the '.0' marking), this is a whole number of millimetres. This is so you can always tell exactly what setting the PUSH is set to - e.g. 9.4mm. This allows you to duplicate the setting from one PUSH accurately to another, as well as record a setting you wish to use again in the future.

Does PUSH fit the VST precision basket?

Yes, PUSH fits VST baskets perfectly. They are the most commonly used baskets by our customers.

What size tampers do you make?

We currently only manufacture 58.50mm diameter tampers, however we will be introducing different size diameters in the future (most probably starting with 53.00mm).

Where can I get a replacement allen key/grub screw?

Please contact  help@clockworkespresso.com if you need a replacement allen key or grub screw.

How do I clean my PUSH tamper?

PUSH can be cleaned by hand in warm soapy water. Please ensure threads are fully dry before re-assembling your PUSH. Also be careful to not cross thread the handle and base during reassembly.

Why am I experiencing channeling when using my PUSH tamper?

Channeling, if caused by PUSH, could be down to the following:

- The tamper set depth is not deep enough- try unwinding it half a turn (so it tamps deeper into the basket), and if that doesn’t fix it, try another half turn.

- The tamper is being removed too quickly- if the tamper is pulled out too quickly or not vertically, then the puck will lift due to the vacuum effect.

Can I customise my PUSH tamper with my company logo?

Yes. We are currently in the process of launching customisation of tampers (at an extra cost). Please contact  orders@clockworkespresso.com for more information. We will require your artwork/logo in order to customise.


Order FAQs

Why have I not received my order?

Please use the tracking code provided to help locate your order. If you still require assistance, please contact  orders@clockworkespresso.com

I have ordered the wrong item. How do I edit my order?

Please contact  orders@clockworkespresso.com straight away to edit your order before it is shipped.


Delivery FAQs

Why have I not received my order?

Please use the tracking code provided to help locate your order. If you still require assistance, please contact  orders@clockworkespresso.com

How much does delivery cost?

We offer free worldwide shipping on all orders.

How long does delivery take?

Please see our shipping times here:  https://clockworkespresso.com/pages/shipping

Which countries do you ship to?

We have not yet found a country that we can not ship to, however if you feel your country may be an exception, email  info@clockworkespresso.com and we will check to make sure we can ship to you with no problems.

Which shipping agent do you use?

We currently use DPD and Royal Mail for shipping, depending on the specific country.

Can you deliver to a P.O. Box?

No. All customers MUST provide a full address as all items MUST be signed for upon receipt.

Will I be charged customs duty on my purchase?

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.


Payment, Promotions & Gift Voucher FAQs

What payment methods do you accept?

We currently accept debit/credit card, Paypal and Amazon pay. If you would like to pay by another method please contact  orders@clockworkespresso.com first.

My promotion code is not working. What do I do?

Please contact  help@clockworkespresso.com for more assistance.

Do you have a distributor in my country?

We have various distributors around the world. Email  orders@clockworkespresso.com to find out if we have a distributor in your country, and how to get in touch with them.


Returns & Refund FAQs

Please see our Returns section for more information:  https://clockworkespresso.com/pages/returns-refunds

Can I return my product?

Please contact returns@clockworkespresso.com within 30 days of receiving your product for help with returns.

Can I exchange my product for another product?

If your product arrives faulty or not as described, you can exchange your product by returning the product in its original condition within 30 days of receiving it. Please contact orders@clockworkespresso.com for help with returns.